1. General Considerations
By contracting our services, the client acknowledges working with a professional. Therefore, any suggestion or special request regarding content or project information must be communicated during the briefing or preliminary meetings.
2. Communication and Trust
We value clear communication and mutual trust with our clients. However, we emphasize that we operate thoughtfully and objectively, with decisions grounded in data, analysis, and a strategic approach. Our creative and operational decisions align with the objectives discussed and agreed upon before the contract with the client.
3. Service Scope
We provide Graphic Design, Content Design, and Creative Visual Communication services. The client should fully understand the benefits these services offer for their brand and business. We encourage clearing any doubts or confusion before contracting any service.
4. Deadlines
Delivery dates are approximate and may vary. While the established timeline is typically sufficient, clients should consider various factors that might affect delivery times.
5. Revisions and Modifications
a. Up to two (2) rounds of revisions are allowed within five (5) non-transferable, non-deductible business days, as long as they relate to the concept defined in the brief and initial meetings.
b. After two (2) revisions, each additional revision will cost USD $5.
c. If the requested changes involve a concept modification or a complete redesign of the piece or project, an additional charge between 33% and 77% of the total project cost will apply.
6. Process
All our services follow a three-phase process:
- Project Description and Conceptualization
- Brainstorming
- Design, Polishing, and Editing
During the final stage, content programming may be included if necessary.
During the conceptualization phase, a meeting with the client will be held to clarify any questions and collect visual references. Subsequently, research is conducted to support the visual solutions and decisions for the project.
7. Project Start and Payment
a. Every project begins upon confirmation of full payment or 70% of the total cost. The timeline starts from this point.
b. By contracting our services, the client agrees that no refunds will be issued at any stage or phase of the design and/or development. We recommend ensuring confidence in your purchasing decision.
c. The client has a maximum of three (3) business days to request any refund. Note that no case will allow a 100% refund. $20 or 7% of the total amount will be retained for operational, tax, and payment gateway fees. Refunds are not processed on weekends and may take up to 30 business days if immediate processing is unavailable.
8. No-Litigation Clause
The client agrees to waive any legal claims or disputes against the service provider in the event of dissatisfaction with the service, committing to resolve any issues through mutual dialogue.
9. Design Style
It is a common misconception that graphic designers can work in all design styles. Although we may have versatility, this does not mean that we handle every style with the same speed and efficiency, and it may require additional time. For this reason, designers and other creatives showcase their portfolios to reflect their specific skills and unique design styles.
10. Project Tracking
The client will have access, through a password-protected URL, to monitor the progress of each project phase. We encourage a healthy and transparent work culture between client and service provider; therefore, we recommend avoiding unnecessary pressure or micromanagement.
11. Working Hours
Saturdays after 5 PM EST (US) and Sundays are non-working days, and we do not take calls or answer inquiries about the project. Clients can check updates through their designated URL.
12. Communication Point of Contact
The client must designate a communications contact to provide any additional information required by the service provider about the brand or project.
13. File Storage and Access
Editable and deliverable files for each project will be stored for a maximum of three months after delivery. We recommend taking precautions and saving copies on preferred devices. After this period, all files and traces will be permanently deleted and will not be recoverable. If located on an external drive owned by us, a special fee will apply for locating and sending the files.
14. Web Design
The web design service includes optional monthly maintenance and plugin updates for an additional fee of $30 USD per month. However, the client is not required to purchase this service. If not acquired, a monthly invoice will be sent for this service.
15. Definitions
This section defines key terms used within these terms and conditions:
- Client: The individual or entity contracting the services.
- Service Provider: The individual or entity providing the services.
- Service: The specific design or creative communication services provided.
- Project: The contracted work scope agreed upon by the service provider and the client.
- Payment Gateway: The online platform used for processing transactions.
- Payment Method: The form of payment agreed upon (e.g., bank transfer, credit card).
- User: The individual designated by the client to access certain services or assets.
- Change and Revision: Any modifications or updates made to the original project.
- Graphic Design, Branding, Consulting, Content Design, and Creation: Creative services offered by the service provider, focusing on visual and content solutions.
These terms and conditions provide clear guidelines on service expectations, responsibilities, and processes, ensuring an organized and transparent professional relationship.